Return and Refund Policy
Last updated: [16-09-2024]
At Leathers Crafted, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. Please review our Return and Refund Policy below for details on how we handle returns, exchanges, and refunds.
Returns
We accept returns under the following conditions:
- Eligibility: Items must be returned within 15 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at leatherscrafted@gmail.com with your order number and reason for return. We will provide you with return instructions.
Refunds
Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed to your original method of payment. Please allow [5-10 business days] for the refund to appear in your account.
Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account again.
- Then, contact your credit card company or bank as it may take some time before your refund is officially posted.
Return Shipping
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Free Returns: For faulty or defective items, we will cover the cost of return shipping.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds for International Orders
For international orders, customers are responsible for paying all shipping and customs fees for returning items. Refunds will be processed for the original item cost, excluding any shipping or customs fees.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at +447909455081
This policy ensures clarity and helps both you and your customers have a smooth returns process. Be sure to adjust the time frames and specific conditions to match your business's needs!
